Talkio ("Talkio", "we", "us", "our") is an AI-powered real-time sales coaching tool operated by Keshav Dhiman, accessible via the Talkio Chrome Extension and web application at trytalkio.com.
Privacy inquiries: privacy@trytalkio.com
This policy explains what data Talkio collects, how it is processed, who it is shared with, and your rights — when you use the Talkio Chrome Extension, web dashboard, or backend API.
When you start a session, Talkio captures audio from your active Google Meet or Zoom browser tab and, if you grant permission, your microphone. Audio is streamed in real time over an encrypted WebSocket connection to our backend, then forwarded to Deepgram for speech-to-text transcription. Audio is never written to disk or stored by Talkio. When your session ends, the stream closes and no audio is retained.
Text transcripts produced by Deepgram are held in server memory only for the duration of your session, to power live coaching cards. They are sent to OpenAI for AI processing. Transcripts are permanently deleted when your WebSocket session closes — they are never written to a database or log file.
AI-generated coaching suggestions and post-call reports are generated by OpenAI using your transcript and returned directly to your browser. Talkio does not store coaching output on its servers after your session ends.
If you join the Talkio waitlist, we collect your email address. This is used only to contact you about early access and product updates. Retained until you request deletion or unsubscribe.
Standard server logs may include IP addresses, session IDs, connection timestamps, and error messages — used for debugging and security. Retained for up to 30 days then automatically deleted.
If you are in the EEA or United Kingdom, we process your data under:
Talkio uses the following third-party processors. By using Talkio, you acknowledge your data is transmitted to these services as described.
| Processor | Purpose | Data sent | Privacy policy |
|---|---|---|---|
| Deepgram | Real-time speech-to-text transcription | Live audio stream | deepgram.com/privacy |
| OpenAI | Live coaching and post-call analysis | Text transcripts only (no audio) | openai.com/privacy |
| Railway | Backend infrastructure and hosting | All data passing through our backend | railway.app/legal/privacy |
We do not sell, rent, or trade your data with any third party for advertising or marketing purposes.
All data between the Talkio extension, your browser, and our backend is encrypted in transit using TLS/WSS. Our backend is hosted on Railway with industry-standard infrastructure security. We do not store sensitive audio or transcript data at rest.
Depending on your location, you may have the following rights:
To exercise any right, email privacy@trytalkio.com. We will respond within 30 days.
If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. Talkio does not sell personal information. Contact privacy@trytalkio.com to exercise your rights.
Talkio is not directed at children under 13 (or 16 in the EEA). We do not knowingly collect personal data from children. Contact us at privacy@trytalkio.com if you believe a child has provided us data.
Talkio is operated from India. Your data may be processed in the United States by Deepgram, OpenAI, and Railway. By using Talkio, you consent to these transfers. Our sub-processors maintain adequate data protection standards.
The Talkio Chrome Extension requests these permissions:
The extension communicates only with trytalkio.com and api.trytalkio.com. It does not inject code into third-party websites.
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of Talkio after changes constitutes acceptance. For material changes, waitlist members will be notified by email.
